Jason teaches us how to craft end to end customer experiences online by dragging brands kicking and screaming into a New Retail future.
In this episode we discuss:
- How many opportunities brands have to create an experience and one excellent example
- Why you must be building out impeccable experiences across all your touchpoints
- Customers expect perfection, what it means when you don’t achieve that and how it can be good
- Creating effective feedback loops
See Jason on LinkedIn here.
LaunchPod is an ever-evolving educational platform and community ran by former Amazon employees. Members can leverage; condensed courses, live workshops, 1-2-1 consultations, mini-clubs, and an expert network when launching their Amazon businesses, to achieve sustainable success. You can find out more and grab a free trial here.Click here for the RAW unedited transcript